Refund policy

Return & Refund Policy

HyperNest Solutions Last updated: July 25, 2026

At HyperNest Solutions, we want you to be fully satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided the following conditions are met:

  • The product is unused, unwashed, and in its original condition
  • The product is in its original packaging with all tags, labels, and accessories intact
  • You have proof of purchase (order number, invoice, or receipt)

(Adjust the return window above to match your actual policy, e.g., 3, 7, or 14 days.)

2. Non-Returnable Items

The following items are not eligible for return or exchange, unless they arrive damaged or defective:

  • Perishable goods
  • Personal care or hygiene products
  • Undergarments and swimwear
  • Items marked "Final Sale" or "Non-Returnable"
  • Products damaged due to misuse or normal wear and tear

(Edit this list based on what your business actually sells.)

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or videos of the damaged/incorrect item
  • A brief description of the issue

Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you.

4. How to Request a Return

To initiate a return, please:

  1. Contact us at [your email/phone] with your order number and reason for return
  2. Wait for confirmation and return instructions from our support team
  3. Pack the item securely and hand it over to the designated courier

Returns sent without prior approval from HyperNest Solutions may not be accepted.

5. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), HyperNest Solutions will cover the return shipping cost.
  • If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping cost.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued via the original payment method (bKash, Nagad, bank transfer, etc.) or as store credit, depending on your preference and payment type.
  • For Cash on Delivery orders, refunds will be made via bank transfer or mobile financial service (bKash/Nagad) to the details you provide.

(Adjust the refund timeframe and methods to match your actual process.)

7. Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact our support team. Exchanges are subject to product availability and must meet the same eligibility conditions as returns.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

  1. Check your bank account or mobile wallet again
  2. Contact your payment provider, as processing times may vary
  3. If you still haven't received it, contact us at [your email/phone]

9. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return once it's delivered, subject to this policy.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us:

HyperNest Solutions Email:hypernestsolutions@gmail.com Phone: 01738077043

HyperNest Solutions reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Please check this page periodically for updates.